Coach products are made to ensure satisfaction and service. We offer 7 days warranty on all products purchased online or from a Coach Retail Store. For any manufacturing defects within this time frame for online purchases, you may return it and we will refund you.

We make our products with various types of fabrics and leathers. Leather can be cleaned and restored with our Coach Cleaner and Moisturizer Set. The signature jacquard fabric can be cleaned with our Coach Signature Fabric Cleaner. We do not suggest the cleaners or moisturizer be used on ink, grease or oil stains. We offer a brush and eraser to clean our suede and Nubuck products.

Sig C Fabric Cleaner:
Directions:
Apply a small amount of cleaner to a clean soft white cloth and rub in gentle circular motions. Wipe away excess with a clean white dampened cloth. Blot dry with a clean white cloth and allow to air dry completely before reuse. For best results, use product sparingly and blot dry completely after cleaning to minimize wetting the surface and to reduce the likelihood of leaving rings. Please use the Sig C Fabric Cleaner as directed by the care card.

Leather Cleaner:
Directions:
To remove dirt, apply a small amount with a clean, soft cloth using circular strokes. Wipe off residue and let dry for 30 minutes. We recommend using Coach Leather Moisturizer after cleaning to enhance the luster. Please use the Coach Leather Cleaner as directed by the care card.

Leather Moisturizer:
Directions:
To remove dirt and condition after cleaning, apply evenly with a clean, soft cloth using circular strokes. Wipe off residue and buff gently to produce a natural luster. Please use the Coach Leather Moisturizer as directed by the care card.

We offer a one year warranty on all products purchased online or from a Coach Retail Store.

Our repair process takes four to six weeks from the time we receive your product.

Please note: Should your repair fall outside the one-year warranty period, we are going to send you a cost estimate before starting any repair work. This will extend the repair period by another two weeks.

While we do not offer a cleaning or refurbishing service, we do offer Coach Product Care(Leather Cleaner, Leather Moisturizer and Fabric Cleaner) to be used on many of our products.